We understand the frustration that can come with not being able to reach a representative, and we are committed to addressing this issue as quickly as possible. We apologize for any difficulties you may have experienced in reaching our customer service team. Reply from Wondershare Filmora Aug 10, 2023 You may drop an email at as well, we look forward to getting in touch with you! Hopefully, there would be still a chance for us to win an awesome customer, like you. Please know that we are actively working to improve our customer service processes to ensure that we can assist all customers in a timely manner. Look forward to getting in touch with you! - Thanks for the update. You are important to us, and we want to help as much as we're able to. You are able to know more introduction of Filmora and Wondershare from them. To clarify it or provide some instructions or suggestions in a targeted manner, would you please send us your contact email after receiving an invitation from Trustpilot? What's more, here are our access links on YouTube, Instagram, and Facebook for your reference. Regarding the crash issue, you may try the suggestions below to check if it helps first: -Go to "File-> Preferences->Performance->GPU Acceleration" to disable the GPU option and then restart Filmora -Close other unnecessary software running backstage -Update to the latest version Back to the problem-Too much Foreign (not English) content, it sounds unusual and we are not sure of the specific scenes you are experiencing. So, we hope to have an opportunity to help you solve all of the problems you are encountering and assist you further. Filmora team always values customers’ user experience and we are always aiming at improving the performance and features of this software. We can totally understand the pain when the software didn’t run in the way you expected. Hi John, thanks for taking the time to write your experience. Reply from Wondershare Filmora Updated Aug 10, 2023 Look forward to getting in touch with you! To better address your concern further, could you please send us your contact email or order number after receiving an invitation from Trustpilot? Our support will look into it and then do the needed assistance with priority. Thanks for your feedback anyway, we'll keep improving and then bring a better experience for our users. To avoid any trouble caused by it, we have especially explained this point in more detail before the customer purchases it from the shopping cart. This is the reason you were billed 25 euros per month for it. To bring a cool experience for users, Filmora team did their best to compatibility Effects & Plug-ins including Boris FX, NewBlue FX, Filmstock, and AI Portrait features within the program, it would be free for use within 7 days and the user will be automatically charged per month if he/she has not canceled before the trial duration ends. If you do not feel like you need it, you can remove it from your shopping cart by clicking the trash button. Here’s how you can re-download your programs: - Go to the link sent on your Download Insurance Service letter - Type in the email address you used to complete the purchase and press "Send" - You will receive an email containing a download link and activation key for your product(s). With it, you’ll be able to re-download the installation files of the purchased software anytime within two years from the purchase date. Regarding the download insurance Service, it is an additional service that protects your shopping cart downloads. To help you out, we'd like to explain them one by one in more detail, and hopefully, it will make things clearly and help you. Hi Denisa, I understand your feeling, and it would be very confusing if you were deducted extra money without knowing the root reason. Reply from Wondershare Filmora Updated 4 days ago
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